Support
Frequently Asked Questions
What is a Certificate of Analysis (COA), and do you provide one?
Every lot we sell is tested by a third-party lab, and the resulting Certificate of Analysis is tied to that specific lot number — not just the product in general. You can look up any lot's COA yourself on our Verify a Batch page using the lot number printed on your vial.
How do I verify a batch?
Go to Verify a Batch and enter the lot number from your vial label. If we have documentation on file for that lot, it will show the associated COA(s) immediately — no account or order number required.
How is my order shipped?
Orders are typically processed within 1–2 business days of payment confirmation. A flat shipping rate applies under $150; orders of $150 or more ship free. Full details are on our Shipping Policy page.
What is your return policy?
Due to the nature of our products, we can't accept returns or exchanges once an order has shipped. If you receive a damaged or incorrect item, contact us within 7 days of delivery and we'll make it right. Full details are on our Return & Refund Policy page.
Do you offer wholesale or professional pricing for clinics?
Yes — clinics, med spas, and aesthetic practices can apply for professional wholesale access, which is reviewed individually rather than granted automatically. Approved accounts get volume pricing and can pay by card or check.
How do I become an affiliate?
Anyone can apply on our Become an Affiliate page. Approved affiliates get a personal link, earn 10% commission on orders placed through it within 30 days, and are paid out weekly.
Are your products for human use?
No. Everything we sell is supplied strictly for laboratory research use and is not for human or animal consumption.
Still have a question? wholesale@amplifyresearchlabs.com